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Services

Always on.
Always optimized.

In regulated and mission-critical environments, uninterrupted performance is not optional. Our support and maintenance services protect your investment, ensure operational continuity, and keep your governance posture current.

Support tiers

Choose the right level for your environment.

Annual subscription pricing. No surprise billing. Support structured to match the operational criticality of your deployment.

Standard

Business hours support

Ticket-based support during business hours. Quarterly platform health checks. Documentation updates included.

  • Business hours response
  • Bug fixes and patch updates
  • Quarterly health review
  • Documentation access
Professional

Extended hours + proactive monitoring

Extended coverage with proactive monitoring and faster response SLAs. Recommended for production deployments in regulated environments.

  • Extended hours response
  • Proactive platform monitoring
  • Monthly health reviews
  • Policy update support
  • Named support contact
Enterprise

24/7 coverage + dedicated team

Around-the-clock coverage with a dedicated support team for mission-critical deployments. FedRAMP and CJIS-sensitive environments.

  • 24/7 response SLA
  • Dedicated support team
  • Continuous monitoring
  • Compliance posture reviews
  • On-site support options
What's included

Every tier includes.

  • Platform updates and security patches
  • Connector compatibility maintenance as source systems update
  • Governance policy library updates for regulatory changes
  • Audit trail integrity verification
  • Performance optimization reviews
  • New feature rollout guidance
  • User management support
  • Integration troubleshooting via Argus
  • Incident response support
  • Documentation maintained current

Never left without support when it matters.

Talk to us about the right tier for your deployment environment and operational requirements.

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